Contact

Contact ZAO Technology

Local team based in Bucharest, Romania. We reply within 24-48 hours to technical questions and orders.

Email

Email support

For technical questions, orders and support:

contact@zaotechnology.com

Reply in 24-48h (Mon-Fri) · English, Romanian

HQ

Bucharest, Romania

Company registered in Romania.

Hours: Mon-Fri 9:00-17:00 EET · Pre-launch, support via email only.

Frequently asked questions

What to know before you write in

When will the ZAO system be available to order?

The ZAO system (e-paper thermostat + Zigbee gateway + 8-zone control center) is in pre-launch. Deliveries start in Q3-Q4 2026. Join the waitlist for early adopter pricing and priority delivery.

What is the estimated price for the complete system?

For a 3-room apartment (8 zones), the estimated cost of the complete ZAO ecosystem is €500-650: 3-4 thermostats (€150-200), 1 gateway (€70), 1 8-zone control center (€150), actuators (€120-200). Final pricing will be confirmed at launch.

Is installation by an electrician required?

Partially. Thermostats are DIY-mounted (wall screws, Zigbee pairing). The control center requires installation by a certified electrician (230V work at the floor manifold + 16A pump connection).

Does it work with Home Assistant?

Yes, 100% natively. The ZAO system uses standard Zigbee and integrates directly through Zigbee2MQTT (no cloud account or subscription). Everything runs locally on your network.

How long does the thermostat battery last?

ZAO thermostats with a 4.2" e-paper display consume very little power. The built-in rechargeable battery lasts 2-3 years (5-10μA standby). Charges via USB-C every 2-3 years.

What warranty do ZAO products offer?

2-year hardware warranty per EU legislation. Free OTA firmware updates. Spare parts available for at least 5 years from launch.

Do you ship across the EU or only Romania?

We ship across the entire European Union. Shipping costs: Romania €10-15, EU €20-35. CE-certified products, European electrical standards (230V 50Hz).

Launching 2026

Want updates about the launch?

Join the waitlist for early adopter pricing, priority access and free installation guides.

No spam. Only important updates about ZAO.

Questions, partnerships or installation? contact@zaotechnology.com

What to include in your email?

For a fast reply, mention:

  • Home type: apartment/house, size (m²), number of rooms.
  • Current system: boiler type (gas/wood/heat pump), existing floor manifold?
  • Smart home experience: do you use Home Assistant, or are you a beginner?
  • Specific questions: compatibility, costs, installation.